Frequently Asked Questions (FAQ)

1. What are Premium SMS and Audio Text Services?

Premium SMS: is a type of messaging service where users send SMS messages to short codes or long numbers to access specialized content or services. Unlike standard SMS, these messages come with additional charges, which can be for content like news updates, entertainment, voting, or donations. The charges are typically billed directly to the user's mobile phone account.

Audio Text Services: allow users to dial a special phone number and listen to recorded content, which can range from music, horoscopes, news updates, or interactive voice-based services. These services are typically billed by the minute or by call duration, and charges appear on the user's phone bill.

2. How do Premium SMS and Audio Text Services work?

Premium SMS: Once you send an SMS to the short code or number provided by us, you'll receive a response, often containing exclusive content or instructions on how to engage with the service further. Each interaction or message typically carries a premium charge, which is added to your phone bill.

Audio Text Services: When you dial a designated phone number, you can listen to audio content, which may be updated daily or on-demand. Charges are applied based on the duration of the call or a fixed rate, depending on the specific service.

3. How do I get started with your services?

It’s easy to get started with our Premium SMS and Audio Text Services:

Premium SMS: Simply text the provided short code or long number to access the service you are interested in. You’ll receive confirmation and further instructions immediately.

Audio Text: Dial the specific phone number linked to the service you want to access. You’ll be prompted with instructions on how to navigate the content or service.

If you're a business looking for customized services, our team can assist in setting up tailored solutions for your needs. Don’t hesitate to contact us directly via email or phone to discuss.

4. Are these services available internationally?

Premium SMS and Audio Text Services are available in a wide range of countries. However, availability can vary depending on local telecom regulations, carrier agreements, and technical capabilities. If you're uncertain about whether your country is supported, please contact us, and we’ll help clarify the details.

5. How are users billed for these services?

Premium SMS: The cost of sending a Premium SMS is added directly to the user’s mobile phone bill or deducted from prepaid balances. The charges may appear on your bill as a separate line item.

Audio Text Services: Billing for audio text services typically occurs per minute or per call. Charges appear on your phone bill, and rates may vary depending on the service type. For instance, some services may have fixed charges, while others could be billed by the duration of the call.

You can always check the pricing for any service before engaging with it. We are committed to transparency and ensure our pricing is clearly communicated.

6. What content can be delivered through Premium SMS and Audio Text Services?

We offer a broad array of content and services through both Premium SMS and Audio Text platforms. Here are a few examples:

Premium SMS:
o    Subscription services for daily/weekly content like weather, news, sports updates, etc.
o    Entertainment content such as exclusive videos, jokes, and games.
o    Voting and interactive services, such as TV shows or online competitions.
o    Charity donations where you can contribute to various causes.
o    Notifications, reminders, and alerts for special events, offers, or promotions.

Audio Text Services:
o    Personalized horoscopes and fortune-telling services.
o    Audio-based news updates, including breaking news or summaries.
o    On-demand entertainment like music, stories, or comedy.
o    Educational content such as language learning or tips on self-improvement.
o    Specialized services like weather reports or local event updates.

7. How can I cancel my subscription or stop receiving Premium SMS content?

Premium SMS: If the option is available, you can simply reply to the message with the word indicated in the message as the opt-out keyword. This will immediately cancel your subscription, and you will no longer receive further messages. In some cases, if this option is not available or if you continue to receive messages, you may need to contact the service provider directly to stop the subscription. You can also reach out to our customer support team, and we’ll assist you with the cancellation process.

Audio Text Services: You can end the call at any time by hanging up. In some cases, there may be specific instructions on how to unsubscribe during the call.

If you experience any issues, our customer support team is available to assist in ensuring a smooth cancellation process.

8. Are there any age restrictions for using these services?

Yes, some services, especially those offering entertainment or adult-themed content, may be restricted to users 18 years of age or older. Other services, like news updates or educational content, are generally available to all ages.

We always provide clear information regarding age restrictions for each service. If you have concerns about a specific service, please check our website or contact support for clarification.

9. What happens if I am charged incorrectly or have billing issues?

If you notice any discrepancies or believe you've been incorrectly charged, we encourage you to contact our customer support team as soon as possible. We take billing issues seriously and will work with both you and the telecom carrier to resolve the matter. In some cases, we may offer refunds or adjustments if the error is identified.

You can reach our support team via email at support@pulsetelecom.io or call our helpline at (+357) 22 230 230. Our customer support team is available to ensure your issue is resolved promptly.

10. Are these services secure?

Absolutely! We prioritize user security and privacy. All personal and billing information provided through Premium SMS and Audio Text Services is handled securely and in accordance with industry standards. We use encryption and work with trusted mobile networks and telecom partners to ensure that all transactions are safe.

We also comply with relevant data protection regulations, including GDPR and local privacy laws. For a detailed overview of how we handle your data, please refer to our Privacy Policy.

11. Can businesses use Premium SMS and Audio Text Services?

Yes! Our services can be a powerful tool for businesses looking to engage customers, promote products, and generate revenue. We offer a variety of business solutions, including:

•    Customer engagement: Send alerts, updates, and promotions directly to customers’ phones.
•    Mobile marketing: Run SMS-based campaigns, contests, and surveys to gather insights and build customer loyalty.
•    Revenue generation: Offer subscription-based content, interactive voice services, or donations through Premium SMS and Audio Text services.

Our team can work with you to tailor solutions to your business needs, whether you're a small startup or a large corporation.

12. How do I contact customer support?

If you have any questions, need assistance, or have a billing issue, you can contact our customer support team through the following methods:
•    Email: support@pulsetelecom.io
•    Phone: (+357) 22 230 230
•    Live Chat: Available on our website during business hours.

Our customer support team is available Monday to Friday from 9:00 AM to 16:00 PM